Terms of service
Terms of Service
Last Updated: September 8, 2026
These Terms of Service (“Terms”) govern your access to and use of automotivediagnosticscanner.shop and any purchase made through the website.
The website is operated by:
GREENS AUTODELE ApS
CVR Number: 32320503
Legal Form: Danish private limited company (ApS)
Marienlystvej 19
4900 Nakskov
Denmark
Website: automotivediagnosticscanner.shop
Email: henryevalyn281@gmail.com
Phone: +49 1781774393
Customer Support Response Time:
We aim to respond to customer enquiries within 1–2 business days.
The official Danish company record confirms GREENS AUTODELE ApS, CVR Number 32320503, at Marienlystvej 19, 4900 Nakskov, with legal form Anpartsselskab (ApS).
By accessing our website or placing an order, you agree to these Terms. Nothing in these Terms limits any mandatory rights available to consumers under applicable European Union or national consumer protection law.
1. About Us
automotivediagnosticscanner.shop is operated by GREENS AUTODELE ApS.
Our business provides automotive diagnostic products and related products through our online store.
Our registered company details are:
GREENS AUTODELE ApS
CVR Number: 32320503
Marienlystvej 19
4900 Nakskov
Denmark
The company record states that the company's purpose includes trade and related business activities.
2. Scope of These Terms
These Terms apply to:
- Visitors using our website
- Customers purchasing products through our website
- Orders placed for delivery to supported European destinations
- Communications and services relating to purchases made through our website
Separate policies may also apply, including our:
- Return & Refund Policy
- Privacy Policy
- Shipping Policy
- Contact Information
- Legal Notice
These documents should be read together with these Terms.
3. Eligibility to Purchase
By placing an order, you confirm that:
- You are legally capable of entering into a binding contract;
- The information you provide is accurate and complete;
- You are authorized to use the payment method selected; and
- Your purchase is lawful in the country where the product is delivered or used.
If you are purchasing on behalf of a business or other organization, you confirm that you have authority to bind that organization.
4. Product Information
We make reasonable efforts to provide accurate information regarding products offered on our website.
Product information may include:
- Product descriptions
- Specifications
- Features
- Compatibility information
- Product images
- Included accessories
- Pricing
- Availability
Actual product appearance may vary slightly from images because of factors such as screen settings, packaging revisions or manufacturer updates.
Any material difference that affects the essential characteristics of a product will be handled in accordance with applicable consumer law.
5. Vehicle Compatibility
Automotive diagnostic products may not provide identical functionality for every vehicle.
Compatibility may depend on factors including:
- Vehicle manufacturer
- Vehicle model
- Model year
- Engine type
- Electronic control unit
- Vehicle configuration
- Regional specification
- Installed equipment
- Software or firmware version
Customers should review the compatibility information provided on the relevant product page before ordering.
If you are uncertain whether a product is suitable for your vehicle, please contact us before purchase at:
Where possible, provide your vehicle manufacturer, model, model year and other relevant information.
6. Third-Party Brands and Trademarks
Our website may refer to vehicle manufacturers, vehicle models, software platforms or other third-party trademarks for purposes such as:
- Identifying product compatibility
- Describing product functionality
- Providing technical information
- Comparing supported systems
Unless expressly stated otherwise, the use of third-party names or trademarks does not mean that GREENS AUTODELE ApS is affiliated with, sponsored by, approved by or endorsed by those third parties.
All third-party trademarks remain the property of their respective owners.
7. Prices
Product prices are displayed on our website in the currency shown for the relevant market or checkout session.
Where required by applicable law, prices will include or clearly identify applicable taxes.
Before completing an order, customers will be given an opportunity to review the total amount payable.
The total amount may include:
- Product price
- Applicable VAT or taxes
- Shipping charges
- Other mandatory charges, where applicable
We do not intentionally add undisclosed mandatory charges after an order has been confirmed.
8. Pricing Errors
We make reasonable efforts to ensure that product prices are accurate.
However, obvious technical or pricing errors may occasionally occur.
If a product is displayed at an obviously incorrect price, we may contact you before processing the order.
Where an order cannot reasonably be fulfilled because of an obvious pricing error, we may cancel the affected order and refund any payment already received.
Nothing in this section limits mandatory consumer rights.
9. Placing an Order
To place an order, you must follow the checkout process displayed on our website.
Before submitting your order, you should review:
- Products selected
- Quantity
- Delivery address
- Billing information
- Shipping option
- Price
- Applicable taxes
- Total amount payable
You are responsible for checking that the information entered during checkout is correct.
10. Order Confirmation
After an order is submitted, you will normally receive an electronic order confirmation.
An order confirmation acknowledges receipt of your order.
We may contact you if additional information is reasonably required to process or deliver the order.
Please retain your order confirmation for your records.
11. Order Acceptance
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment authorization fails
- Information provided is incomplete or materially incorrect
- We reasonably suspect fraud or unauthorized payment
- The order would violate applicable law
- An obvious pricing or technical error has occurred
- Delivery to the requested destination is unavailable
If we cancel an order after payment has been received, the relevant payment will be refunded.
12. Payment
Available payment methods are displayed during checkout.
Payment services may be provided by independent payment service providers.
Depending on the payment method, payment may be subject to:
- Authorization
- Security verification
- Fraud screening
- Payment provider terms
Customers are responsible for providing valid payment information.
We do not guarantee that every payment method will be available in every European country.
13. Shipping
We deliver to supported European destinations.
Available destinations and shipping options will be displayed on the website or during checkout.
Shipping conditions, estimated delivery information and applicable shipping charges are described in our Shipping Policy and/or displayed during checkout.
Customers should review shipping information before completing an order.
14. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check your address carefully before completing your order.
If you discover an address error, contact us as soon as possible:
We will make reasonable efforts to assist, but an address may not be changeable after an order has entered the shipping process.
15. Delivery
Estimated delivery periods are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances such as:
- Carrier delays
- Public holidays
- Severe weather
- Transportation disruption
- Incorrect delivery information
- High seasonal demand
- Other circumstances outside our reasonable control
Mandatory consumer rights relating to delayed or failed delivery remain unaffected.
16. Risk of Loss or Damage
For consumer purchases, risk of loss or damage to goods generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable mandatory law.
If an order appears to have been lost before delivery, please contact us.
17. Right of Withdrawal
Consumers located in the European Union may have a statutory right to withdraw from an online purchase without giving a reason, subject to applicable legal conditions and exceptions.
Details regarding withdrawal procedures, return methods, return shipping costs and refunds are provided in our Return & Refund Policy.
Nothing in these Terms limits a statutory right of withdrawal where it applies.
18. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer law.
Customers requesting a return should contact:
Please provide your order number and relevant product information.
Refunds, where applicable, will normally be issued using the same payment method used for the original transaction unless otherwise agreed or required by law.
19. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing essential components
- Materially different from the product ordered
- Otherwise non-conforming
please contact us as soon as reasonably possible.
We may request reasonable evidence such as:
- Order number
- Photographs
- Video
- Description of the issue
Depending on applicable consumer law and the circumstances, an appropriate remedy may include:
- Repair
- Replacement
- Price reduction
- Refund
20. Statutory Consumer Guarantee
Nothing in these Terms restricts statutory rights relating to defective or non-conforming goods.
Consumers in the European Union benefit from applicable statutory legal guarantee rights.
Any commercial warranty or manufacturer's warranty provided with a product is additional to and does not replace mandatory statutory consumer rights.
21. Software, Firmware and Digital Features
Some automotive diagnostic products may include or rely upon:
- Software
- Firmware
- Mobile applications
- Activation systems
- Licence keys
- Vehicle databases
- Online services
- Updates
- Third-party platforms
The availability and functionality of these features may depend on:
- Product model
- Software version
- Vehicle compatibility
- Device compatibility
- Third-party service availability
- Internet connectivity
Separate licence or service terms may apply to third-party software or digital services.
Mandatory consumer rights relating to goods containing digital elements remain unaffected.
22. Product Updates
Products containing software or firmware may receive updates where made available by the relevant manufacturer or service provider.
The frequency, duration and availability of optional third-party updates may depend on the relevant product or provider.
Where applicable law requires updates necessary to maintain conformity of goods with digital elements, those statutory obligations remain unaffected.
23. Proper Product Use
Customers must use products responsibly and in accordance with:
- Product instructions
- Safety instructions
- Vehicle manufacturer requirements
- Applicable laws and regulations
Automotive diagnostic equipment may provide access to vehicle systems that can affect vehicle operation.
Users should understand the relevant function before performing activities such as:
- Vehicle coding
- Programming
- Calibration
- Reset procedures
- Component adaptation
- ECU-related operations
Where professional technical knowledge is required, the product should be used by or with the assistance of an appropriately qualified automotive professional.
24. Product Misuse
To the extent permitted by law, we are not responsible for loss or damage caused solely by:
- Improper use
- Unauthorized modification
- Failure to follow applicable instructions
- Use outside the intended purpose of the product
- Incorrect vehicle repair procedures
Nothing in this section excludes liability that cannot legally be excluded or restricts mandatory consumer rights.
25. Website Availability
We aim to keep our website available and functioning correctly.
However, we cannot guarantee uninterrupted access at all times.
Website access may occasionally be interrupted because of:
- Maintenance
- Security work
- Technical problems
- Hosting issues
- System upgrades
- Circumstances outside our reasonable control
We may update or modify website functions where reasonably necessary.
26. Website Accuracy
We make reasonable efforts to keep website information accurate and current.
However, technical information, availability, compatibility information or other website content may occasionally require correction or updating.
If an error materially affects an order, we will handle the matter in accordance with applicable consumer law.
27. Acceptable Use
You may not use our website:
- For unlawful purposes
- To commit or facilitate fraud
- To interfere with website security
- To introduce malware or malicious code
- To attempt unauthorized access to systems or data
- To impersonate another person
- To submit intentionally false transaction information
- To interfere with another customer's use of the website
We may restrict access where reasonably necessary to protect our website, customers or business.
28. Intellectual Property
Unless otherwise stated, original content owned by GREENS AUTODELE ApS on this website may include:
- Text
- Graphics
- Website design
- Product descriptions
- Branding
- Logos
- Images owned by us
- Other original content
Such material is protected by applicable intellectual property laws.
You may use the website for personal and lawful shopping purposes.
You may not reproduce, distribute or commercially exploit our protected content without permission, except where permitted by law.
Third-party intellectual property remains the property of the relevant owners.
29. Privacy
Our processing of personal data is described in our Privacy Policy.
By using our website, you should review the Privacy Policy to understand how personal information may be:
- Collected
- Used
- Shared
- Stored
- Protected
Where consent is required for cookies or similar technologies, the relevant consent requirements will apply separately.
30. Customer Communications
When you place an order, we may send communications necessary to manage the transaction, including:
- Order confirmations
- Payment information
- Shipping updates
- Delivery information
- Return or refund communications
- Security notifications
- Customer service responses
These operational communications are separate from optional marketing communications.
31. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude or restrict:
- Mandatory consumer rights
- Liability for fraud
- Liability that cannot legally be excluded
- Statutory remedies for defective or non-conforming goods
Any other limitation of liability applies only to the extent permitted by applicable law.
32. Force Majeure
To the extent permitted by applicable law, we are not responsible for delays or failures caused by circumstances outside our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- War
- Civil disturbance
- Government restrictions
- Transportation disruption
- Telecommunications failure
- Major infrastructure failure
- Carrier interruption
This provision does not remove any mandatory rights available to consumers.
33. Complaints
If you have a complaint regarding an order or our service, please contact us first so that we can attempt to resolve the matter.
Email: henryevalyn281@gmail.com
Phone: +49 1781774393
We aim to respond to customer enquiries within 1–2 business days.
Where applicable, consumers may also have access to a competent national alternative dispute resolution body or other consumer dispute mechanism.
34. Governing Law
These Terms are governed by the laws of Denmark, subject to mandatory consumer protection rules.
If you are a consumer residing in another European Union or European Economic Area country, this choice of law does not deprive you of mandatory protections provided by the law applicable to you.
35. Disputes and Jurisdiction
Any dispute should first be raised with us using the contact information provided below.
Where a dispute cannot be resolved directly, jurisdiction will be determined in accordance with applicable Danish and European consumer and jurisdiction rules.
Nothing in these Terms restricts a consumer from exercising rights before a court or authority where such rights cannot legally be restricted.
36. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
37. No Waiver
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
A waiver is effective only to the extent permitted by applicable law.
38. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our services
- Our website
- Business operations
- Applicable law
- Regulatory requirements
The latest version will be published on this page with an updated revision date.
For orders already placed, the Terms applicable at the time of purchase will normally continue to govern that transaction, subject to mandatory law.
39. Entire Agreement
These Terms, together with the policies and information presented during checkout, form the terms applicable to purchases made through our website.
Where there is a conflict with mandatory consumer protection law, the mandatory legal requirement takes precedence.
40. Contact Information
For questions regarding these Terms, products, orders, shipping, returns or customer service, please contact:
GREENS AUTODELE ApS
CVR Number: 32320503
Marienlystvej 19
4900 Nakskov
Denmark
Website: automotivediagnosticscanner.shop
Email: henryevalyn281@gmail.com
Phone: +49 1781774393
Customer Support Response Time:
We aim to respond to customer enquiries within 1–2 business days.