Shipping policy
Shipping Policy
Last Updated: September 8, 2026
This Shipping Policy applies to orders placed through automotivediagnosticscanner.shop, operated by GREENS AUTODELE ApS.
We currently sell and ship our automotive diagnostic products exclusively to customers in Germany and Austria.
1. Shipping Destinations
We currently ship orders only to the following countries:
- Germany
- Austria
We do not currently ship to any other countries.
Orders with delivery addresses outside Germany or Austria cannot be completed through our online store.
The availability of delivery to a specific address will be confirmed during checkout.
2. Order Processing
Orders are processed on business days.
Business days generally exclude:
- Saturdays
- Sundays
- Danish public holidays
- Applicable public holidays in Germany and Austria
- Applicable carrier holidays
After an order has been successfully submitted and payment has been authorized, the order will enter our fulfilment process.
Customers will receive an order confirmation using the email address provided during checkout.
Applicable processing times and estimated delivery information will be displayed on the website, during checkout, or in the order information provided to the customer.
3. Estimated Delivery Time
Estimated delivery times may vary depending on:
- Delivery destination in Germany or Austria
- Delivery address
- Product availability
- Shipping method
- Carrier
- Public holidays
- Seasonal demand
- Transportation conditions
The estimated delivery timeframe applicable to your order will be displayed before or during checkout and/or included in your order or shipping confirmation.
Unless expressly stated otherwise, delivery dates and delivery timeframes are estimates and are not guaranteed delivery dates.
Mandatory consumer rights regarding delayed delivery remain unaffected.
4. Shipping Charges
Any applicable shipping charges will be clearly displayed before the customer completes the order.
Before payment, customers will be able to review:
- Product price
- Shipping charge
- Applicable taxes
- Total order amount
We do not add undisclosed mandatory shipping charges after an order has been completed.
Where free shipping is available, the applicable conditions will be clearly displayed before purchase.
5. Shipping Methods
Available shipping methods may vary depending on:
- Germany or Austria as the delivery country
- Delivery address
- Product
- Order size
- Carrier availability
Available shipping options will be displayed during checkout where applicable.
We may use postal operators, parcel delivery companies, courier services or other logistics providers.
6. Order Confirmation
After an order has been successfully placed, we will normally send an order confirmation to the email address provided by the customer.
The confirmation may include:
- Order number
- Products ordered
- Delivery address
- Amount paid
- Shipping method
- Other relevant order information
Please review your order confirmation and contact us promptly if any information is incorrect.
7. Shipping Confirmation and Tracking
When an order has been dispatched, we may provide shipping confirmation and tracking information where available.
Tracking information may include:
- Carrier
- Tracking number
- Tracking link
- Shipment status
Tracking information may require additional time to become active after the carrier receives the parcel.
For tracking enquiries, contact:
Email: henryevalyn281@gmail.com
We aim to respond within 1–2 business days.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please verify:
- Recipient name
- Street address
- House or apartment number
- Postal code
- City
- Country
- Telephone number
The delivery country must be either Germany or Austria.
We do not currently accept delivery addresses in other countries.
9. Address Changes
If you discover an error in your shipping address after placing an order, please contact us as soon as possible:
Email: henryevalyn281@gmail.com
Phone: +49 1781774393
We will make reasonable efforts to assist.
Once an order has entered fulfilment or has been handed to the carrier, changes may no longer be possible.
10. Delivery Attempts
Depending on the carrier, delivery in Germany or Austria may involve:
- Delivery to the customer's address
- Signature upon delivery
- Parcel shop delivery
- Pickup point delivery
- Redelivery arrangements
If delivery is unsuccessful, customers should follow the instructions provided by the carrier.
11. Delivery Delays
Occasional delays may occur because of:
- Severe weather
- Carrier delays
- Public holidays
- Transportation disruption
- Peak shopping periods
- Strikes
- Government restrictions
- Other circumstances outside our reasonable control
If your order is significantly delayed, please contact us so that we can investigate.
Mandatory consumer rights remain unaffected.
12. Lost Shipments
If tracking indicates that your order may have been lost, or if it has not arrived within the expected delivery period, please contact us.
Please provide:
- Order number
- Customer name
- Delivery address
- Tracking information
Where an order is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with applicable consumer law.
13. Damaged Shipments
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Please provide, where available:
- Order number
- Description of the damage
- Photographs of the packaging
- Photograph of the shipping label
- Photographs of the damaged product
Please retain the product and packaging until the issue has been reviewed.
An appropriate remedy may include repair, replacement or refund depending on the circumstances and applicable law.
14. Incorrect Products
If you receive a product different from the product ordered, please contact:
Please provide:
- Order number
- Product ordered
- Product received
- Photographs where helpful
Where the incorrect shipment is attributable to us, we will provide an appropriate remedy and bear reasonable return shipping costs where required by law.
15. Risk During Transportation
For consumer purchases, risk of loss or damage generally remains with the seller until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable mandatory law.
16. VAT and Taxes
Applicable VAT and taxes will be handled in accordance with applicable European Union, German and Austrian requirements.
Where required, taxes will be included in or clearly disclosed as part of the total amount payable before the order is completed.
17. Customs
Germany and Austria are Member States of the European Union.
Orders delivered within the applicable EU customs territory will be handled in accordance with applicable EU customs and tax requirements.
Any mandatory charge known to apply to an order will be disclosed where required before purchase.
18. Deliveries to Germany
We ship to eligible addresses in Germany.
Applicable shipping methods, shipping charges and estimated delivery information will be displayed during checkout.
Delivery availability may depend on:
- Postal code
- Delivery address
- Carrier coverage
- Product characteristics
19. Deliveries to Austria
We ship to eligible addresses in Austria.
Applicable shipping methods, shipping charges and estimated delivery information will be displayed during checkout.
Delivery availability may depend on:
- Postal code
- Delivery address
- Carrier coverage
- Product characteristics
20. No Shipping to Other Countries
At present, automotivediagnosticscanner.shop ships exclusively to Germany and Austria.
We do not currently accept online orders for delivery to:
- France
- Czechia
- Hungary
- Italy
- Spain
- Netherlands
- Belgium
- Poland
- Other European or non-European countries
If we expand our shipping destinations in the future, this Shipping Policy and our checkout options will be updated accordingly.
21. Order Cancellations
If you wish to cancel an order before dispatch, contact us as soon as possible:
Email: henryevalyn281@gmail.com
We will make reasonable efforts to stop the shipment.
If the order has already been dispatched, our Return & Refund Policy will apply.
22. Returns
Returns are governed by our Return & Refund Policy.
For standard change-of-mind withdrawals, customers may be responsible for the direct return shipping cost where permitted by law and properly disclosed.
For defective, damaged, incorrect or otherwise non-conforming products, return shipping costs will be handled according to applicable consumer law.
23. Consumer Rights
Nothing in this Shipping Policy excludes, restricts or reduces mandatory consumer rights under applicable:
- European Union law
- German consumer law
- Austrian consumer law
Where applicable mandatory law provides stronger protection, those legal requirements will apply.
24. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes to:
- Shipping services
- Carriers
- Delivery conditions
- Business operations
- Applicable legal requirements
The current version will be published on this page.
25. Contact Information
For shipping, delivery or tracking enquiries:
GREENS AUTODELE ApS
CVR Number: 32320503
Marienlystvej 19
4900 Nakskov
Denmark
Website: automotivediagnosticscanner.shop
Email: henryevalyn281@gmail.com
Phone: +49 1781774393
Customer Support Response Time:
We aim to respond to customer enquiries within 1–2 business days.