Refund policy
Return & Refund Policy
Last Updated: September 8, 2026
This Return & Refund Policy applies to purchases made through automotivediagnosticscanner.shop, operated by GREENS AUTODELE ApS.
We are committed to providing customers with clear and transparent information regarding returns, refunds and their statutory consumer rights.
1. 14-Day Right of Withdrawal
If you are a consumer residing in the European Union, you have the right to withdraw from an online purchase within 14 calendar days without giving any reason, subject to applicable legal exceptions.
For goods, the 14-day withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, physically receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
Please contact:
GREENS AUTODELE ApS
Marienlystvej 19
4900 Nakskov
Denmark
Email: henryevalyn281@gmail.com
Phone: +49 1781774393
We aim to respond to customer enquiries within 1–2 business days.
You may notify us by email. Please include your name, order number and the product you wish to return.
You are not required to provide a reason when exercising your statutory right of withdrawal.
2. Return Window
Eligible products may be returned within 14 calendar days from the date of delivery.
You must notify us of your decision to return the product within this 14-day period.
After notifying us of your withdrawal, the goods should be returned without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.
Your statutory rights regarding defective or non-conforming goods are separate from this 14-day withdrawal period and are not affected by the expiry of the standard return window.
3. How to Request a Return
To request a return, contact us at:
Please include:
- Your full name
- Order number
- Product you wish to return
- Date the product was received
- Reason for return, if you wish to provide one
A reason is not required for a valid statutory withdrawal.
For damaged, defective, incomplete or incorrect products, we recommend including photographs or video showing the issue so that we can process your request more efficiently.
We aim to respond within 1–2 business days.
4. Return Method
Returns are accepted by post or courier.
Please contact us before sending the product so that we can provide the appropriate return instructions.
Unless otherwise instructed by our customer service team, returns should be sent to:
GREENS AUTODELE ApS
Marienlystvej 19
4900 Nakskov
Denmark
We recommend using a trackable shipping service and retaining proof of postage until your return has been completed.
The customer's statutory right of withdrawal is not dependent on receiving prior authorization from us.
5. Condition of Returned Products
Customers are entitled to inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functionality.
Please return the product, where reasonably possible, with:
- Original packaging
- Accessories
- Cables
- Manuals
- Adapters
- Included components
- Any other items originally supplied with the product
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Opening packaging does not automatically remove your statutory right of withdrawal, except where a specific legal exception applies.
6. Return Shipping Costs
Change-of-Mind Returns
For returns made because you have changed your mind under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, unless we have expressly agreed otherwise.
Defective, Damaged or Incorrect Products
If a product is:
- Defective
- Damaged on arrival
- Incorrect
- Missing essential components
- Materially different from the product ordered
- Otherwise non-conforming under applicable consumer law
we will bear the reasonable cost of returning the product where required by applicable law.
7. Restocking Fees
We do not charge a restocking fee for returns made under the statutory EU right of withdrawal.
This does not prevent a lawful reduction in the refundable amount where the value of a product has been diminished by handling beyond what is reasonably necessary to inspect it.
8. Damaged Products
If your product arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the packaging where relevant
Do not dispose of the product or packaging before contacting us, as they may be required to assess the claim.
Where applicable, we will provide an appropriate remedy in accordance with consumer law.
9. Defective or Non-Conforming Products
If a product is defective or does not conform to the sales contract, please contact us at:
Depending on the circumstances and applicable law, the available remedy may include:
- Repair
- Replacement
- Price reduction
- Refund
For valid claims involving defective or non-conforming goods, the consumer will not be required to bear costs that must legally be borne by the seller.
10. Incorrect Products
If you receive a product different from the product you ordered, please contact us before returning it.
We will provide return instructions and arrange an appropriate remedy.
Where the incorrect shipment is attributable to us, we will bear reasonable return shipping costs.
11. Refunds for Withdrawals
When you validly exercise your statutory right of withdrawal, we will reimburse payments received from you as required by applicable law.
This includes the cost of our least expensive standard delivery method where reimbursement of the original delivery charge is legally required.
If you selected a delivery method that was more expensive than our standard delivery option, the additional cost of the more expensive service is not required to be refunded.
12. Refund Processing Time
For a valid statutory withdrawal, we will issue the required reimbursement without undue delay and no later than 14 days after the date on which we are informed of your decision to withdraw.
Where permitted by law, we may withhold reimbursement until:
- We have received the returned goods; or
- You provide evidence that the goods have been sent back,
whichever occurs first.
After we issue the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
13. Refund Method
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.
You will not be charged additional fees solely because we issue the refund through the original payment method.
14. Partial Refunds and Diminished Value
A deduction may be made from the refund where permitted by law if the value of the product has been reduced because it was handled beyond what was reasonably necessary to determine its nature, characteristics and functioning.
Examples may include:
- Physical damage caused after delivery
- Missing accessories
- Missing components
- Damage caused by misuse
- Modification of the product
- Handling substantially beyond reasonable inspection
Any deduction will be assessed reasonably and in accordance with applicable consumer law.
15. Exchanges
If you wish to exchange a product, please contact us.
Where a direct exchange is available, we will provide instructions.
Where a direct exchange is not available, you may be asked to return the original product and place a new order.
Product availability cannot be guaranteed until the replacement order or exchange has been confirmed.
16. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible:
Email: henryevalyn281@gmail.com
We will make reasonable efforts to stop the shipment.
If the order has already been dispatched, you may exercise your applicable return or withdrawal rights after receiving the product.
17. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply in circumstances specifically excluded by applicable consumer law.
These exceptions may include, where legally applicable:
- Goods made to the customer's specifications or clearly personalized
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
- Certain sealed computer software once the seal has been broken
- Digital content supplied without a physical medium where performance has begun with the consumer's prior express consent and acknowledgement of the loss of the withdrawal right
An exception will only be applied where the applicable legal requirements have been satisfied.
Nothing in this section limits your rights where a product is defective or non-conforming.
18. Software, Activation and Digital Features
Some automotive diagnostic products may contain or use:
- Software
- Firmware
- Applications
- Activation codes
- Licence keys
- Online services
- Digital updates
Where a product includes digital content or services, applicable statutory rights remain in effect.
Any restriction on the right of withdrawal relating to digital content will apply only where the requirements of applicable consumer law have been satisfied.
19. EU Legal Guarantee
Consumers in the European Union benefit from statutory protection if goods are defective, non-conforming or do not function as advertised.
Under applicable EU consumer rules, consumers generally have a minimum two-year legal guarantee from the date the goods are received.
Depending on the circumstances, consumers may be entitled to repair or replacement at no cost. Where these remedies are impossible, disproportionate or cannot be provided within a reasonable time and without significant inconvenience, other remedies such as a price reduction or refund may apply.
National law in the customer's country may provide additional consumer protection.
This statutory legal guarantee is separate from the 14-day right of withdrawal.
Any manufacturer's or commercial warranty is additional to and does not replace statutory consumer rights.
20. Proof of Purchase
We may request reasonable proof of purchase when processing a return, refund or guarantee claim.
Examples include:
- Order confirmation
- Order number
- Invoice
- Payment confirmation
21. Business Customers
The statutory consumer rights described in this policy apply to consumers to the extent required by applicable law.
Purchases made primarily for professional, trade or business purposes may be subject to different statutory rules.
22. Your Statutory Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable European Union or national law.
If the law applicable to you provides stronger consumer protection than this policy, those mandatory legal rights remain unaffected.
23. Contact Information
For return, refund, cancellation or defective product enquiries, contact:
GREENS AUTODELE ApS
CVR Number: 32320503
Marienlystvej 19
4900 Nakskov
Denmark
Website: automotivediagnosticscanner.shop
Email: henryevalyn281@gmail.com
Phone: +49 1781774393
Customer Support Response Time:
We aim to respond to customer enquiries within 1–2 business days.